Competition Terms and Conditions

1. Information on how to enter this Promotion, mechanics of entry and prizes form part of these Conditions of Entry. Entry into this Promotion is deemed acceptance of these Conditions of Entry by each Entrant.

2. Entry is open to Australian residents, aged 18 years and over ( Entrants ). 

3. The Promoter is Virgin Australia Airlines Pty Ltd (ABN 36 090 670 965) of registered address 275 Grey St, South Brisbane QLD 4101.

4. The directors, officers, management, and employees (and their immediate families) of the Promoter and its related bodies corporate and agencies associated with this Promotion are not eligible to enter this Promotion.

5. The Promotion commences at 9:00 am AEST on 27 July 2023 and ends at 11:59 pm AEST on 13 August 2023 ( Promotion Period ).

7. There is a limit of one entry per person for the duration of the Promotion Period.

8. Entries will be deemed accepted at the time of receipt by the Promoter and not at the time of transmission. Entries received will be considered final by the Promoter. Illegible, incomprehensible and incomplete entries will be deemed invalid. The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise including those entries not received by the Promoter.

9.If you enter the Promotion but no longer wish to participate, please email social.media@virginaustralia.com and you will be removed from the Promotion.

10. The winning entry may be featured on the Virgin Australia social media accounts or in Virgin Australia’s inflight magazine at its discretion. Entrants acknowledge and agree that entries submitted for this Promotion are subject to section F of these conditions.

11. Costs associated with entering the Promotion remain an Entrant’s responsibility and may vary.

12. This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Entrants understand that they are providing their information to the Promoter and not to Facebook. The information an Entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this Promotion must be directed to the Promoter and not to Facebook. Facebook will not be liable for any loss or damage or personal injury, which is suffered or sustained by an Entrant, as a result of participating in the Promotion (including taking/use of a Prize), except for any liability which cannot be excluded by law. The Entrant releases Facebook and its associated companies from all liabilities arising in respect of the Promotion. Any questions or comments regarding the Promotion must be directed to the Promoter, not to Facebook.

14. This is a game of skill; chance plays no part in determining the winners. Each entry will be individually judged; the criteria for judging includes, amongst other things, the originality, creative merit and relevance of the answer to the question.

15. The judging will be conducted on 19 August 2023 at Virgin Australia Head Office, 275 Grey St, South Brisbane QLD 4101. All decisions of the Promoter are final and binding on each Entrant, no discussions or correspondence will be entered into. The Promoter may select additional reserve entries which they determine to be the next best, and record them in order, in case of an invalid entry or ineligible Entrant.

16. The Winner of the Major Prize will be notified directly via phone (or email if the Winner is not contactable via phone) within two (2) business days of the decision being made and their name will be published on the Virgin Australia competition landing page once the Prize has been accepted. Winners of a Secondary Prize will be notified directly via email within two (2) business days of the decision being made and their name will be published on the Virgin Australia competition landing page once the Prize has been accepted. Please note that it is your responsibility to actively monitor your nominated email account, including any ‘Junk’ or ‘Spam’ folders.

17. Each Winner must accept the Prize by 9:00am AEST 30 August 2023, or the Prize will be forfeited by the Winner and a replacement winner will be selected. Judging for an unclaimed Prize will take place on 2 September 2023 at 9:00am AEST, at the same time and place as the original judging.

18. A replacement winner, if any, will be notified directly via email or phone within two (2) business days of the decision being made. The name of the replacement winner will be published on the Virgin Australia competition landing page once the Prize has been accepted.

19. Entries not fully complying with these Conditions of Entry may be deemed invalid at the Promoter’s discretion. If a winning entry is deemed not to comply with these Conditions of Entry, the entry will be discarded, and the relevant Prize will be re-awarded in accordance with the relevant clause of these Conditions of Entry as if the discarded entry had not been received.

D. Prize

20. There is 1 (one) major prize and 199 secondary prizes to be won (each a Prize). The best entry, as determined by the judges, will win

(a) Two x return Virgin Australia Economy Choice flights to Melbourne from an Australian domestic port serviced by Virgin Australia at the time of flight.

(b) One bespoke Visit Victoria (Melbourne) x Virgin suitcase, designed by Melbourne icon – July & Co Pty Ltd.

(c)  Two nights’ accommodation at Mövenpick Hotel Melbourne on Spencer in a Superior King / Twin room (breakfast is not included).

(d) A Gimlet at Cavendish House voucher to the value of $350.

(e) Two tickets to Hidden Secret Tours - Laneways and Arcades Walking Tour.

( Major Prize ).

21. The Major Prize value is $1475 (including GST). The Major Prize is awarded “as is” with no warranty or guarantee, either express or implied by the Promoter. A Winner may not substitute, assign, exchange, transfer or redeem the Major Prize for cash. Flight vouchers which form part of the Major Prize have no cash, credit or refund value, and if sold, bartered or altered would automatically be void.

22. The next 199 best entries, as determined by the judges, will each win a secondary prize of:

(a) One bespoke Visit Victoria (Melbourne) x Virgin suitcases, designed by Melbourne icon – July & Co Pty Ltd

( Secondary Prize ).

23. The value of each Secondary Prize is $245 RRP (including GST), with a total Secondary Prize value of $48,755. The Secondary Prize is awarded ‘as is’ with no warranty or guarantee, either express or implied by the Promoter. The Secondary Prize is not exchangeable, transferrable and cannot be taken as cash.

24. If any Prize (or part of the Prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the Prize (or that part of the Prize) with a prize to the equal value and/or specification.

25. Flights which form part of the Prize are subject to Virgin Australia’s Conditions of Carriage which are located on the Virgin Australia website at www.virginaustralia.com.

26. The Winner of the Major Prize will be provided with a flight voucher that can be used to book Economy Choice flights to/from the Winner’s closest Australian domestic port serviced by Virgin Australia to Melbourne; this voucher will be valid for 12 months from the date of issue.

27. The Winner of the Major Prize and their travel companion must travel at the same time (departing from and returning to the same Australian domestic port serviced by the Virgin Australia). The Prize flights cannot be taken during the blackout dates of 16 September 2023 to 08 October 2023, 15 December 2023 to 2 January 2024, 28 March to 29 April 2024, 21 June 2024 to 22 July 2024 and 14 September 2024 to 13 October 2024.

28. The Major Prize flights are subject to Virgin Australia’s Economy Choice fare rules which can be found here. Please refer to these rules for information about changing or cancelling your flight booking.

29. The Major Prize flights will not earn Velocity Points.

30. The Major Prize is subject to additional terms and conditions, including but not limited to:

Mövenpick Hotel Melbourne on Spencer Terms and Conditions

(a) The Major Prize hotel accommodation cannot be used during the hotel booking blackout dates of 29 and 30 September 2023, 23 to 25 November 2023, 16 to 27 January 2024, 16 to 18 February 2024, 23 and 24 February 2024, 15 to 17 March 2024, 22 to 24 March 2024.

(b) This hotel voucher will be sent to the Winner via email from Virgin Australia Guest Contact Centre. This voucher will be valid for one year from the date of issue. Bookings can be made by calling Kelly Johnson between 9am – 5pm Monday to Friday at Visit Victoria (Melbourne) on +61 3 9002 2267.

(c) The hotel voucher must be presented at time of check-in.

(d) The Promoter and the hotel prize supplier are not required to re-issue of the hotel voucher if it is lost or damaged or stolen.

(e) The hotel voucher may not be used for reservations through travel agencies.

(f) The hotel voucher cannot be exchanged for cash; no change will be given.

(g) Please note that resale of the hotel voucher is strictly prohibited.

(h) Redemption of the hotel voucher is subject to availability; please note that rooms may not be available on your preferred dates of travel.

Gimlet at Cavendish House Voucher Terms and Conditions

(a) This dining voucher will be sent to the Winner via email and will be valid for one year from the date of issue.

(b) Please bring this voucher with you when dining.

(c) Voucher must be used in a single sitting, and any costs in excess of the voucher amount is to be paid for by the prize-winner at the time of dining.

(d) The Promoter and dining voucher supplier are not required to re-issue of the dining voucher if it is lost or damaged or stolen.

(e) This dining voucher cannot be exchanged for cash; no change will be given.

(f) Please note that resale of this dining voucher is strictly prohibited.

(g) Redemption is subject to availability. Bookings should be made a minimum four weeks in advance for the best change of securing a table on the Winner’s preferred date. Bookings can be made by calling Kelly Johnson between 9am – 5pm Monday to Friday at Visit Victoria (Melbourne) on +61 3 9002 2267.

(h) The dining voucher will be sent to the winner via email from Virgin Australia Guest Contact Centre.

Hidden Secret Tours - Laneways and Arcades Walking Tour Terms & Conditions

(a) The Major Prize tour cannot be used during the blackout dates of 25 December 2023 to 2 January 2023 and 29 March 2024, to 01 April apply.

(b) This tour voucher will be sent to the Winner via email from Virgin Australia Guest Contact Centre. Bookings can be made by calling Kelly Johnson between 9am – 5pm Monday to Friday at Visit Victoria (Melbourne) on +61 3 9002 2267. Tours do not operate on Sundays or Public Holidays.

(c) This tour voucher will be sent to the Winner via email from Virgin Australia Guest Contact Centre; this voucher will be valid for one year from the date of issue.

(d) The Promoter and tour ticket voucher supplier are not required to re-issue of the voucher if it is lost or damaged or stolen.

31. The Visit Victoria (Melbourne) x Virgin suitcase included in the Prize will be sent by registered mail to each Winner’s address, as confirmed by Virgin Australia Guest Contact Centre via email. In order to redeem your Prize, Secondary Prize Winners must complete the Nintex form included in the email from the Virgin Australia Guest Contact Centre by 30 August 2023 date so that Lost in L.A. Pty Ltd can fulfill the Prize. The Major Prize Winner’s details will be confirmed via phone or e-mail and are not required to complete the Nintex form.

32. A Winner is responsible for all other expenses including spending money, meals, drinks, transfers, laundry charges, activities, incidentals, taxes, energy surcharges, gratuities, service charges, passports, visas, travel insurance and all other ancillary costs. Travel insurance is highly recommended to protect against the additional costs incurred in the event of unforeseen circumstances.

33. The Major Prize Winner and their travel companion are responsible for organising transfers to and from their home to the domestic port serviced by Virgin Australia.

34. The Promoter makes no representation as to the safety, conditions or other issues that may exist at any destination or as part of the Prize.

35. Each Prize will be awarded to the Entrants named in the winning entries.

36. By entering this Promotion, Entrants agree to be contacted in relation to this Promotion by the Promoter. Should an Entrant’s contact details change during the Promotion Period, it is the Entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.

38. If for any reason the Winner does not take the Prize (or an element of the Prize) by the time stipulated by the Promoter, then the Prize (or that element of the Prize) will be forfeited.

39. The Promoter reserves the right to request that a Winner provides proof of identity, proof of age, proof of residency and/or proof of entry validity in order to claim a Prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. In the event that a Winner cannot provide suitable proof, the Winner will forfeit the Prize in whole and no substitute will be offered.

F. Intellectual Property

40. Entrants agree that they are fully responsible for any materials they submit via the Promotion including but not limited to comments, recordings and images (Content). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:

Without limiting any other terms herein, the Entrant agrees to indemnify the Promoter for any breach of the above terms.

41. As a condition of entering this Promotion, Entrants hereby assign to the Promoter, all right, title and interest in and to all intellectual property rights (including copyright but excluding moral rights) in any material created pursuant to the Entrant’s participation in any aspect of the Promotion (Works). Entrants acknowledge that the Promoter is free to use the Works and to exercise its rights in relation thereto and the Entrant will not be entitled to any fee for such use. Such use may include social media channels, publications including our inflight magazine and television commercials. Entrants agree they may not be attributed as the author of the Works and that the Promoter may undertake any act or omission in relation to the Works, which may otherwise constitute an infringement of their moral rights.

42. The Promoter may want a Winner to participate in promotional activity after the Promotion has ended. In consideration for the Promoter awarding the Prize to a Winner, the Winner permits the Winner’s image and/or voice, as recorded, photographed, or filmed during the Winner’s participation in the Prize to appear in any media whatsoever throughout the world for an unlimited period and the Winner will not be entitled to any fee for such use.

43. The Promoter will not be liable for any tax liability, including without limitation income tax, fringe benefits tax, or any liability or loss of opportunity due to reportable fringe benefits, incurred by a Winner or an Entrant in regards to any connection with participating in the Promotion or the receipt or use of any Prize.

44. The winner may be required to pay any taxes and other airport related charges (including any applicable GST on those taxes and charges) which may be due on receipt or use of the Prize.

45. Entrants should seek independent financial advice to ensure they understand possible tax implications in relation to any tax liability and/or reportable fringe benefits before acceptance or use of a Prize.

46. The Promoter does not accept responsibility for and makes no representations about any tax liability as a result of participating in the Promotion or from receiving or using a Prize.

47. The other party must ensure that all promotional and marketing material prepared by the other party relating to the Promotion sufficiently notifies Entrants of the above conditions.

48. The Promoter, it’s agents and associated companies are not responsible for and exclude all liability (including negligence), for any variation in the Prize value to that stated in these Conditions of Entry.

49. The Promoter reserves the right to verify the validity of entries and to disqualify any entry which in the opinion of the Promoter, includes objectionable content, profanity, potentially insulting, inflammatory or defamatory statements, disqualify any Entrant who tampers with the entry process, who submits an entry that is not in accordance with these Conditions of Entry or who has, in the opinion of the Promoter, engaged in conduct in entering the Promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or the Promoter. The Promoter reserves the right to disqualify a Winner if the Promoter becomes aware that the Winner and/or the Winner’s entry is of a type described in this clause. Any Entrant disqualified under this clause is prohibited from any further participation in the Promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

51. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the Promotion on the dates and in the manner described in these Conditions of Entry, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter may in its absolute discretion cancel the Promotion and recommence it from the start on the same conditions.

52. If for any reason this Promotion is not capable of running as planned, including due to infection by computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available and to cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.

53. Nothing in these Conditions of Entry limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act 2001 (Cth) in Australia, or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees). The Promoter, its associated agencies, and companies (and their respective officers, employees and agents) exclude all liability (including negligence) except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, for any direct, indirect or consequential injury, loss and/or damage arising in any way in connection with this Promotion or any Prize/s. This includes, but is not limited to: (i) technical malfunctions, delays or failures, including those resulting from accessing any materials related to this promotion and any incorrect or inaccurate or incomplete information communicated in the course of, or in connection with, this Promotion as a result of any technical malfunctions, delays or failures; (ii) theft, unauthorised access or third party interference; (iii) lost or damaged entries, Prize claims or Prizes; (iv) any variation in Prize value to that stated in these Conditions of Entry; and (v) acceptance and/or use of any Prize (including but not limited to any component of a Winner’s trip).

54. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these Conditions of Entry or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of this Promotion. Any Entrant disqualified under this clause is prohibited from any further participation in the Promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

55. The Promoter and their associated agencies and companies assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, internet failure, theft or destruction or unauthorised access to, or alteration of entries, and reserves the right to take any action that may be available.

I. Privacy .