Competition Terms and Conditions

1. Information on how to enter this Promotion, mechanics of entry and prizes form part of these Conditions of Entry. Entry into this Promotion is deemed acceptance of these Conditions of Entry by each Entrant.

2. Entry is open to Australian residents, aged 18 years and over who are Velocity Frequent Flyer members (Entrants). 

3. The Promoter is Velocity Frequent Flyer Pty Ltd (ACN 601 408 824) of registered address 275 Grey Street, South Brisbane QLD 4101.

4. The directors, officers, management and employees (and their immediate families) of the Promoter and its related bodies corporate and agencies associated with this Promotion are not eligible to enter this Promotion.

5. The Promotion commences at 12:01 am AEST on 11 April 2023 and ends at 11:59 pm AEST on 25 April 2023 (Promotion Period).

[https://competitions.virginaustrralia.com/competition/VIVID-SydneyCompetition] and:

7. There is a limit of one entry per person for the duration of the Promotion Period.

8. Entries will be deemed accepted at the time of receipt by the Promoter and not at the time of transmission. Entries received will be considered final by the Promoter. Illegible, incomprehensible and incomplete entries will be deemed invalid. The Promoter accepts no responsibility for any late, lost, incomplete, incorrectly submitted, delayed, illegible, corrupted or misdirected entries, claims or correspondence whether due to error, omission, alteration, tampering, deletion, theft, destruction or otherwise including those entries not received by the Promoter.

9.If you enter the Promotion but no longer wish to participate, please email info@velocityfrequentflyer.com and you will be removed from the Promotion.

10. The winning entry may be featured on the Velocity Frequent Flyer and Virgin Australia social media accounts at its discretion. Entrants acknowledge and agree that entries submitted for this Promotion are subject to section F of these conditions.

11. Costs associated with entering the Promotion remain an Entrant’s responsibility and may vary.

12. This Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook. Entrants understand that they are providing their information to the Promoter and not to Facebook. The information an Entrant provides will only be used for the purposes outlined in these Terms and Conditions. Any questions, comments or complaints about this Promotion must be directed to the Promoter and not to Facebook. Facebook will not be liable for any loss or damage or personal injury, which is suffered or sustained by an Entrant, as a result of participating in the Promotion (including taking/use of a prize), except for any liability which cannot be excluded by law. The Entrant releases Facebook and its associated companies from all liabilities arising in respect of the Promotion. Any questions or comments regarding the Promotion must be directed to the Promoter, not to Facebook.

14. This is a game of skill; chance plays no part in determining the winner(s). Each entry will be individually judged; the criteria for judging includes will be based on, amongst other things, the originality, creative merit and relevance of the answer to the question.

15. The judging will be conducted on 3 May 2023 at 09:00 am AEST at Virgin Australia Head Office, 275 Grey St, South Brisbane QLD 4101. All decisions of the Promoter are final and binding on each Entrant, no discussions or correspondence will be entered into. The Promoter may select additional reserve entries which they determine to be the next best, and record them in order, in case of an invalid entry or ineligible Entrant.

16. The winner (Winner) will be notified in writing and via the phone within two (2) business days of the decision being made and subject to the Winner’s acceptance of the Prize (as outline below), their name will be published on the Velocity Frequent Flyer Promotion landing page on 16 May 2023.

17. The Winner must accept their Prize by 09:00 am AEST 16 May 2023. It is the Winner’s responsibility to actively monitor their nominated email account, including any ‘Junk’/’Spam’ folders. If a Prize is not claimed or accepted by 09:00 am AEST 16 May 2023, the Prize will be forfeited by the original Winner. A replacement Winner may be selected at the Promoter’s discretion. If applicable, judging for an unclaimed Prize will take place at 09:00 am AEST 17 May 2023, at the same place as the original judging. The replacement Winner will be informed in writing on that same day. The replacement winner must accept the Prize by 09:00 am AEST 22 May 2023 and subject to the replacement Winner’s acceptance of the Prize, the name of the new Winner will be published on the Virgin Australia Promotion landing page on 22 May 2023.

18. Entries not fully complying with these Conditions of Entry may be deemed invalid at the Promoter’s discretion. If a winning entry is deemed not to comply with these Conditions of Entry, the entry will be discarded and the relevant Prize will be re-awarded in accordance with the relevant clause of these Conditions of Entry as if the discarded entry had not been received.

D. Prize

19. There is one prize to be won (Prize) which consists of:

(a) a return Economy Class flight with Virgin Australia for two adults to Sydney Airport from the Winner’s closest Australian domestic home port serviced by Virgin Australia departing on Saturday 10 June 2023 and returning on Monday 12 June 2023 (unless the Winner is local to Sydney); and

(b) two nights’ accommodation for two adults on the nights of Saturday 10 June 2023 and Sunday 11 June 2023 at the Swissôtel Sydney. Including a cocktail each in Swissôtel Sydney’s bar, Arches on Market, and buffet breakfast for two each morning in the Ten Stories restaurant; and

(c) two adult tickets to Lightscape at Vivid Sydney; and

(d) two adult tickets to Dark Spectrum at Vivid Sydney; and

(e) two A reserve tickets to Vivid Ideas Headliner event at Vivid Sydney.

(together, the Prize).

20. The best valid entry, as determined by the judges, will win the Prize. The average total Prize value is $2,100 AUD (including GST). The Prize is subject to the limitations set out in these Terms and Conditions and awarded “as is” with no warranty or guarantee, either express or implied by the Promoter. A Winner may not substitute, assign, exchange, transfer or redeem the Prize for cash.

21. The Prize is subject to additional terms and conditions, including but not limited to:

(a) The Winner must be available to travel to Sydney, New South Wales, departing 10 June 2023 returning 12 June 2023. The Winner is responsible for organising transfers (at their sole cost) from their residence(s) to the Winner’s closest home port (from which Virgin Australia flies) for the flight departure (unless the Winner is local to Sydney).

(b) the Prize only includes two nights of accommodation for the Winner (and if they choose, their travel companion) in Sydney, on the nights of Saturday 10 June 2023 and Sunday 11 June 2023. If the Winner and their Guest would like accommodation in Sydney on additional nights, the Winner and their travel companion must organise their own accommodation for the remainder of their time in Sydney and this will be at their own cost;

(c) the hotel accommodation certificate will be emailed to the Winner. Booking to be made directly with hotel Ha5d0-re@swissotel.com. or Ph 02 9238 8888 quoting voucher number which will be provided once the competition is drawn. Valid for a 2-night stay between 10 – 12 June 2023. No refund on cancellation. Voucher may not be exchanged or moved to other dates. Credit card is required to be provided at the time of reservation to guarantee the booking.

(d) subject to any disruptions and flight availability, the Winner and their travel companion will be booked on a departing Economy Class Virgin Australia flight from the Winner’s closest Australian domestic home port serviced by Virgin Australia to Sydney, on Saturday 10 June 2023 and a return Economy Class Virgin Australia flight from Sydney to the Winner’s closest Australian home port serviced by Virgin Australia on Monday 12 June 2023 (unless the Winner is local to Sydney). The time of the flights will be at Virgin Australia’s discretion;

(e) Once Virgin Australia has booked the Winner’s (and their travel companions) flights, the itinerary will be emailed to the Winner. Flights are subject to Virgin Australia’s Conditions of Carriage, and fare rules, which are located on the Virgin Australia website at www.virginaustralia.com. If for any reason, the Winner does not, once the flights have been booked, notify Virgin Australia at least 24 hours prior to scheduled departure that they are unable to take the booked flight at the time stipulated, their prize will be forfeited and cannot be redeemed for cash. The Prize flights will not earn Velocity Points.

(f) if the Winner would like to request alternate flight dates or times, such request may be made but any changes are solely at Virgin Australia’s discretion and subject to flight availability. Accordingly, the Promoter cannot guarantee provision of alternate flights on specific dates or at specific times;

(g) tickets for Dark Spectrum and Lightscape will be booked for the prize winner by Destination NSW and tickets will be sent to the Winner’s email address.

(h) the two A reserve tickets to Vivid Ideas Headliner event will be sent to the Winner’s email address.

22. If the Prize (or part of the Prize) is unavailable (including as the result of any flight disruptions, delays or cancellations), the Promoter, in its discretion, reserves the right to substitute the Prize (or that part of the Prize) with a prize to the equal value and/or specification.

23. The Prize may be subject to additional terms and conditions. You should contact the third party for more information. 

24.  It is a Winner’s responsibility to ensure that they (and their travel companion) have requisite visas, vaccinations, valid documentation (including but not limited to valid passports and visas) which meet the requirements of immigration and other government authorities at every destination. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be the sole responsibility of the Winner.

25. A Winner is responsible for all other expenses including spending money, meals, drinks, transfers, laundry charges, activities, incidentals, taxes, energy surcharges, gratuities, service charges, passports, visas, travel insurance and all other ancillary costs. Travel insurance is highly recommended to protect against the additional costs incurred in the event of unforeseen circumstances. The Promoter is not responsible for any cancellation, delay or rescheduling of flights and any costs incurred as a result (including, without limitation, accommodation costs) will be the sole responsibility of the Winner and their travel companion.

26. Prize must be taken on/between 10 – 12 June 2023 and is subject to booking and flight availability. Prize cannot be taken at any other time.

27. The Promoter makes no representation as to the safety, conditions or other issues that may exist at any destination or as part of the Prize.

28. The Prize will be awarded to the Entrant named in the entry.

29. By entering this Promotion, Entrants agree to be contacted in relation to this Promotion by the Promoter. Should an Entrant’s contact details change during the Promotion Period, it is the Entrant’s responsibility to notify the Promoter. A request to access or modify any information provided in an entry should be directed to the Promoter.

31. If for any reason the Winner does not take / redeem the Prize (or an element of the Prize) by the time stipulated by the Promoter, then the Prize (or that element of the Prize) will be forfeited.

32. The Promoter reserves the right to request that a Winner provides proof of identity, proof of age, proof of residency and/or proof of entry validity in order to claim a Prize. Proof of identification, residency, age and entry considered suitable for verification is at the discretion of the Promoter. In the event that a Winner cannot provide suitable proof, the Winner will forfeit the Prize in whole and no substitute will be offered.

F. Intellectual Property

33. Entrants agree that they are fully responsible for any materials they submit via the Promotion including but not limited to comments, recordings and images (Content). The Promoter shall not be liable in any way for such Content to the full extent permitted by law. The Promoter may remove or decline to publish any Content without notice for any reason whatsoever. Entrants warrant and agree that:

Without limiting any other terms herein, the Entrant agrees to indemnify the Promoter for any breach of the above terms.

34. As a condition of entering this Promotion, Entrants hereby assign to the Promoter, all right, title and interest in and to all intellectual property rights (including copyright but excluding moral rights) in any material created pursuant to the Entrant’s participation in any aspect of the Promotion (Works). Entrants acknowledge that the Promoter is free to use the Works and to exercise its rights in relation thereto and the Entrant will not be entitled to any fee for such use. Such use may include social media channels, publications including our inflight magazine and television commercials. Entrants agree they may not be attributed as the author of the Works and that the Promoter may undertake any act or omission in relation to the Works, which may otherwise constitute an infringement of their moral rights.

35. The Promoter may want a Winner to participate in promotional activity after the Promotion has ended. In consideration for the Promoter awarding the Prize to a Winner, the Winner permits the Winner’s image and/or voice, as recorded, photographed or filmed during the Winner’s participation in the Prize to appear in any media whatsoever throughout the world for an unlimited period and the Winner will not be entitled to any fee for such use.

36. The Promoter will not be liable for any tax liability, including without limitation income tax, fringe benefits tax, or any liability or loss of opportunity due to reportable fringe benefits, incurred by a Winner, an Entrant, their employer and/or another party in regards to any connection with participating in the Promotion or the receipt or use of any Prize.

37. Entrants, the Winner and/or another party will be required to pay any taxes and other airport related charges (including any applicable GST on those taxes and charges) which may be due on receipt or use of the Prize.

38. Entrants should seek independent financial advice to ensure they understand possible tax implications in relation to any tax liability and/or reportable fringe benefits before acceptance or use of a Prize.

39. The Promoter does not accept responsibility for and makes no representations about any tax liability as a result of participating in the Promotion or from receiving or using a Prize.

40. The other party must ensure that all promotional and marketing material prepared by the other party relating to the Promotion sufficiently notifies Entrants of the above conditions.

41. The Promoter, it’s agents and associated companies are not responsible for and exclude all liability (including negligence), for any variation in the Prize value to that stated in these Conditions of Entry.

42. The Promoter reserves the right to verify the validity of entries and to disqualify any entry which in the opinion of the Promoter, includes objectionable content, profanity, potentially insulting, inflammatory or defamatory statements, disqualify any Entrant who tampers with the entry process, who submits an entry that is not in accordance with these Conditions of Entry or who has, in the opinion of the Promoter, engaged in conduct in entering the Promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or the Promoter. The Promoter reserves the right to disqualify a Winner if the Promoter becomes aware that the Winner and/or the Winner’s entry is of a type described in this clause. Any Entrant disqualified under this clause is prohibited from any further participation in the Promotion. Errors and omissions may be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.

44. In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability to proceed with the Promotion on the dates and in the manner described in these Conditions of Entry, including but not limited to vandalism, power failures, tempests, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter may in its absolute discretion cancel the Promotion and recommence it from the start on the same conditions.

45. If for any reason this Promotion is not capable of running as planned, including due to infection by computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure or any causes beyond the control of the Promoter, which corrupt or affect the administration, security, fairness or integrity or proper conduct of this Promotion, the Promoter reserves the right in its sole discretion to disqualify any individual who tampers with the entry process, take any action that may be available and to cancel, terminate, modify or suspend the Promotion, or invalidate any affected entries.

46. Nothing in these Conditions of Entry limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the ASIC Act 2001 (Cth) in Australia, or similar consumer protection laws in the State and Territories of Australia (Non-Excludable Guarantees). The Promoter, its associated agencies and companies (and their respective officers, employees and agents) exclude all liability (including negligence) except for any liability that cannot be excluded by law, including the Non-Excludable Guarantees, for any direct, indirect or consequential injury, loss and/or damage arising in any way in connection with this Promotion or any Prize/s. This includes, but is not limited to: (i) technical malfunctions, delays or failures, including those resulting from accessing any materials related to this promotion and any incorrect or inaccurate or incomplete information communicated in the course of, or in connection with, this Promotion as a result of any technical malfunctions, delays or failures; (ii) theft, unauthorised access or third party interference; (iii) lost or damaged entries, Prize claims or Prizes; (iv) any variation in Prize value to that stated in these Conditions of Entry; and (v) acceptance and/or use of any Prize (including but not limited to any component of a Winner’s trip).

47. The Promoter reserves the right in its sole discretion to disqualify any individual who the Promoter has reason to believe has breached any of these Conditions of Entry, or engaged in any unlawful or other improper misconduct calculated to jeopardise the fair and proper conduct of this Promotion. Any Entrant disqualified under this clause is prohibited from any further participation in the Promotion. The Promoter’s legal rights to recover damages or other compensation from such an offender are reserved.

48. The Promoter and their associated agencies and companies assume no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, internet failure, theft or destruction or unauthorised access to, or alteration of entries, and reserves the right to take any action that may be available.

I. Privacy.

49. The Promoter is collecting your personal information for the purpose of conducting the Promotion, including providing any Prize to you. If the Promoter cannot collect your personal information, we will not be able to enter you in the Promotion or provide you with a Prize. The Promoter may also disclose your personal information to and/or collect your personal information from its related companies (including Virgin Australia Airlines Pty Ltd and Velocity Rewards Pty Ltd) and third parties who provide (or help the Promoter provide) products and services, including Destination NSW. The Promoter may disclose your personal information to persons or organisations located in overseas countries, as described in the Promoter’s Privacy Policy (https://experience.velocityfrequentflyer.com/member-support/privacy/privacy-policy).The Promoter’s Privacy Policy also states how you can seek to access or correct your personal information and how to make a privacy complaint. You can contact the Velocity Frequent Flyer Privacy Officer in at privacy@virginaustralia.com.

50. You consent to the Promoter using your personal information for future promotional and marketing purposes regarding the Promoter’s products and services, including contacting the Entrant via SMS and email messages (and you consent to receiving such messages from the Promoter). Information on how to opt-out from these messages is set out in the Promoter’s Privacy Policy.

51. A request to access, update or correct any information should be directed to the Promoter.

52. Velocity membership Terms and Conditions apply.